Return & Refund Policy
30-Day Return Window
We want you to love your Pepper & Moss order. If you are not completely satisfied, you may return most items within 30 days of the delivery date for a refund.
Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Returned within 30 days of the delivery date
- Unworn and unwashed, in original condition
- With all original tags still attached
- Accompanied by proof of purchase (order number or confirmation email)
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items marked "Final Sale" at the time of purchase
- Items returned after 30 days of delivery
- Items that arrive back worn, washed, or without original tags
Restocking Fee
How to Initiate a Return
- Email support@pepperandmoss.us with your order number and the reason for return
- We will send you a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days
- Pack the item securely and write the RMA number on the outside of the package
- Ship the item back to the return address provided in your RMA email using a trackable carrier
- Once received and inspected, we process your refund within 5–10 business days
Return Shipping Costs
Return shipping is a flat $6.99, deducted from your refund, and you'll receive a prepaid return label by email once your RMA is approved. If the item is defective or we shipped the wrong product, the prepaid return label is free and the full item price is refunded.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.
Exchanges
Want a different size or color? Start a return for the original item and place a new order for the size or color you'd like — this is the fastest way to get the right fit, since we cannot guarantee stock will be held during an exchange review.
Defective or Wrong Items
If you received a defective item or we sent the wrong product, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you, including a free return label if the original item needs to come back to us.
Questions?
For return questions, email us at support@pepperandmoss.us or visit our Contact page.