Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 1–2 business days to process plus 5–10 business days in transit (6–12 business days total) to the contiguous United States via USPS, UPS, or FedEx.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes. Standard shipping to Alaska and Hawaii is available for a flat $12.99 surcharge, with delivery typically taking 7–14 business days. The $75 free shipping threshold does not apply to AK/HI orders. Express and Overnight are not available for these destinations.

Question 4

How fast is Express or Overnight shipping?

Accepted Answer

Express Shipping ($12.99) takes 3–6 business days total. Overnight Shipping ($24.99) ships via FedEx Priority and takes 2–4 business days total, including handling.

Question 5

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and the email address used at checkout. Tracking updates can take 24–48 hours to appear after you receive your shipping confirmation email.

Question 6

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal. We never store your card details on our servers.

Question 7

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. There is no restocking fee — return shipping is a flat $6.99, deducted from your refund.

Question 8

How long do refunds take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method.

Question 9

Can I exchange an item for a different size or color?

Accepted Answer

Yes. Start a return for the original item and place a new order for the size or color you want — this is the fastest way to guarantee availability.

Question 10

What if my order arrives damaged or wrong?

Accepted Answer

Email us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, including a free return label if needed.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

Contact us as soon as possible at support@pepperandmoss.us. We can usually cancel or adjust an order within a couple of hours of placement, before it enters handling — after that, please use our return process instead.

Question 12

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 13

How should I wash my Pepper & Moss pieces?

Accepted Answer

Machine wash cold, inside out, with like colors. Avoid bleach and fabric softener, and tumble dry low or hang dry to protect embroidery and printed graphics. Do not iron directly on a printed or embroidered area.

Question 14

What size should I order?

Accepted Answer

Our sweatshirts, hoodies, and tees run true to size in a relaxed, unisex fit. If you prefer an oversized look, we recommend sizing up one size from your usual fit. Check the size chart on each product page for exact chest measurements.

Question 15

Do you offer bulk or group orders for Halloween events?

Accepted Answer

Yes — email us at support@pepperandmoss.us with the items, sizes, and quantities you need. We can often accommodate group and bulk orders for parties, staff teams, or events; response time is 1–2 business days.

Question 16

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed by PayPal over an encrypted connection, and our entire site is served over HTTPS. We never see or store your full card number.

Question 17

What if an item I want is out of stock?

Accepted Answer

Email us at support@pepperandmoss.us and we'll let you know if and when it's expected back in stock, since we produce in small batches.

Question 18

Do your graphic tees and sweatshirts fade or crack over time?

Accepted Answer

Our prints and embroidery are chosen for durability, but like any printed or stitched garment they last longest when washed cold, inside out, and air dried. Following the care instructions above will keep colors and stitching looking sharp for many seasons.

Frequently Asked Questions